Posted on feb 04, 2022.

We know what you’re thinking: A concierge is a luxury for people who stay at five-star hotels and dine at Michelin-starred restaurants.

But what if I told you concierge services could be used as an employee benefit? And not just a perk for the C-suite, but instead a benefit that serves every level of an organization.

Most likely, you’d have more questions: Is this a gimmick? What’s in it for employers? What is an employee concierge anyways?

In this post we answer those questions plus we cover how concierge services can help your organization attract, engage and retain talent.

What Is an Employee Concierge Service?

An employee concierge service, sometimes referred to as an office concierge or corporate concierge, is an employer-funded, employee benefit that reduces work-life friction by saving employees time.

Concierge benefits have become an especially popular solution for:

• Organizations that need an alternative benefit option to flexibility.
• Companies with diverse workforces that benefit from employee assistance programs targeting caretaking responsibilities, such as errand running.
• Organizations focused on recruiting and retention strategies.
• Companies with developed employer branding strategies that focus on inclusivity, employee wellness and work-life balance.
• Organizations that want to provide more support to working mothers and family caregivers in the sandwich generation.

Types of Employee Concierge Services

The number one question every concierge company gets is about its services. What exactly can a concierge do? It depends on the concierge organization you partner with.

For instance, some companies have a fixed menu of services across all their client sites, while others customize their service offerings to fit their clients’ unique needs. Some companies don’t offer errand running, or convenience services like ticket and stamp sales while other concierge organizations will do everything but transport pets and people.

Who Do Concierges Serve?

The biggest misconception about employee concierge services is that it’s exclusive. Concierges aren’t just for the c-suite. And your employees’ lives don’t need to be Bill Gates- or Elon Musk-level complicated to benefit.

Everyone needs a helping hand sometimes. Everyone.

Employees, at every level of an organization, can use concierge services. For instance, our clients span from factories and laboratories to national banks and large healthcare systems. Our customers are janitors, technicians, administrators, tellers, nurses, physicians and CEOs.

Concierges work in almost every environment, in nearly every industry:

• Call centers
• Laboratories
• Manufacturing
• Healthcare
• Legal
• Finance
• IT
• Hospitality

What to Know Before You Buy

Dedicated is best.

Most concierge services do not provide a dedicated concierge team. Would you want a stranger picking up your prescriptions, shopping for personal necessities, or entering your home to wait for a service provider? Probably not.

Results matter.

It doesn’t make sense to invest in a concierge program if nobody uses it. Employers should expect a fully-loaded service that includes marketing to scale utilization, point-of-sale technology, a mobile app, and ongoing program oversite and reporting.

Know the limits.

Some concierge services won’t provide off-campus errand running; others have mileage and time limits, and some don’t allow last-minute requests. Furthermore, some concierges do not provide virtual services for remote or traveling employees.

Customization

Many concierge companies take a one-size-fits-all approach. They have a fixed menu of services standardized across all their clients. Other concierge providers, like BEST, customize their service menu to accommodate each client.

t’s more affordable and practical than you think. Companies lose millions of dollars each year to turnover, absenteeism and diminished productivity. Employee concierge services are a practical solution to keeping your employees happy and focused at work.

Don’t let the fancy French deter you — concierges aren’t just for the jet-set class. They’re here to serve everyone at every level because no one is exempt from feeling stressed out, overwhelmed or outmatched.

Organizations offer concierge services to reduce work-life friction, improve wellness, and reduce employee stress and burnout.

Because when employees feel better, they do better. It’s that simple.

Original Post: https://www.bestuponrequest.com/what-are-the-benefits-of-a-concierge-service/

Posted on Nov 01, 2023.

In today's fast-paced business world, corporate events and functions play a vital role in fostering connections, building relationships, and showcasing the success of your organization. To ensure that these events leave a lasting impression, consider enlisting the services of a top-notch concierge company. In this blog, we'll explore how a concierge service can elevate your corporate functions and help you create memorable experiences for your attendees.

1. Streamlined Planning and Execution:

Planning a corporate event involves juggling numerous tasks, from venue selection to logistics management. A concierge service can take the burden off your shoulders, handling all the intricate details with precision and expertise. From coordinating transportation and accommodations to managing vendor contracts and catering, their experience and network of trusted partners ensure a seamless event planning process.

2. Customized Experiences:

Every corporate function is unique, and a concierge service understands the importance of tailoring experiences to meet your specific needs. They can curate personalized itineraries and activities that align with your event's objectives and the preferences of your attendees. Whether it's arranging exclusive tours, organizing team-building activities, or suggesting local attractions, a concierge service adds a touch of personalization that sets your event apart.

3. VIP Treatment:

Make your guests feel like VIPs by offering them the services of a concierge. From dedicated assistance at the event venue to personalized recommendations and support throughout their stay, a concierge service ensures that your attendees feel valued and well-cared for. Whether it's handling last-minute requests, securing reservations at top restaurants, or providing local insights, their attention to detail and commitment to exceptional service leaves a lasting impression.

4. On-site Support:

During the event itself, a concierge service provides on-site support to handle any unexpected situations or challenges. Their presence allows you and your team to focus on the core aspects of the event, knowing that all guest needs and requests are being taken care of promptly. With their expertise in managing various event scenarios, you can rest assured that your corporate function will run smoothly from start to finish.

5. Post-Event Follow-up:

Even after the event concludes, a concierge service continues to support you and your attendees. They can assist with post-event surveys, feedback collection, and follow-up communications, ensuring that you gather valuable insights and maintain positive relationships with your guests. Their commitment to exceptional service extends beyond the event itself, leaving a lasting impression and fostering loyalty among your attendees.

Conclusion:

When it comes to corporate functions, a concierge service can be your secret weapon in creating extraordinary experiences that leave a lasting impact. From meticulous planning and execution to personalized service and support, their expertise elevates your event to new heights. Consider partnering with a trusted concierge company and watch as your corporate functions become unforgettable moments that strengthen your brand and relationships.